Shipping & Returns

Shipping

Please note some changes to our shipping terms come on Monday, 1st September, 2019.

A standard shipping fee of $7.00 will apply to all orders below $50.00.
Free shipping on orders $50.00 or over.
This means if your order total is $49.99, shipping fees apply.
No rural shipping charges apply.

Our products will be shipped in the fully recyclable Jiffy padded envelopes or boxes. 

Fastaway Couriers will be entrusted with our product deliveries.

When you place an order, your item is carefully packaged and sent on its way. 

You will be notified by e-mail when it is shipped.
Shipping times are usually between 1 - 3 days. Allow an extra day for rural delivery.

We will be shipping to Australia by the end of September.
International shipping costs will be listed soon.
We are not responsible for custom fees or additional taxes imposed by Australia.

We currently ship to New Zealand addresses.

If you live in another country, please contact us via e-mail or fill in the contact form.
There will be shipping costs, custom fees, and your local taxes if they apply.

Returns & Refunds

If you are not satisfied with your product or it is damaged please contact us
within 24 hours of receiving your product.
 
Please understand that we are not responsible for variations in product.
Each batch is handcrafted so minor differences can occur.
Remember computer monitors are different.

However, we will do our best to rectify the situation.
We will need to chat with you about which option is best.
Please email or call us on the phone.
We will either replace your product or refund your money if contacted as stated above.
We will require photos of the damaged product for our records.

Thank you for reading our shipping, returns & refunds policy.