Shipping & Returns

Shipping

When you place an order, your item is carefully packaged and sent on its way via NZ Post.
You will be notified by e-mail when it is shipped.
Shipping times are usually between 1 - 3 days. Allow an extra day for rural delivery.

Shipping is free within New Zealand. If you live at a rural address there is an extra charge of $3.70.

We currently ship to New Zealand addresses only.
If you live in another country, please contact us via e-mail or fill in the contact form.
There will be shipping costs.

Returns & Refunds

If you are not satisfied with your product or it is damaged please contact us
within 24 hours of receiving your product.
 
Please understand that we are not responsible for variations in product.
Each batch is handcrafted so minor differences can occur.
Remember computer monitors are different.

However, we will do our best to rectify the situation.
We will need to chat with you about which option is best.
Please email or call us on the phone.
We will either replace your product or refund your money if contacted as stated above.
We will require photos of the damaged product for the gorgeous insurance people.

Thank you for reading our shipping, returns & refunds policy.